Delivery & Returns Information



Please see below details of our delivery and returns information

UK DELIVERY

 

     
   Collect from store    FREE  3 - 6 working days
   Standard Delivery on orders £200 or more    FREE  3 - 6 working days
   Standard delivery    £3.50  3 - 6 working days
   Express delivery (DHL)    £6.00  1 - 2 working days via DHL
EUROPEAN DELIVERY        
   Standard Delivery on orders £200 or more    FREE  5 - 10 working days
   Standard delivery    €9  5 - 10 working days
   Express delivery (DHL)    €13.50  2 -4 working days via DHL
USA / CANADA DELIVERY        
   Standard Delivery on orders £200 or more    FREE  5 - 10 working days
   Standard delivery    $10  5 - 10 working days
   Express delivery (DHL)    $15  2 -4 working days via DHL
REST OF THE WORLD DELIVERY        
   Standard Delivery on orders £200 or more    FREE 5 - 10 working days
   Standard delivery    $13 5 - 10 working days
   Express delivery (DHL)    $25 2 - 4 working days via DHL


Free - Collect from London store**( Monday - Sunday)

*Orders must be placed by 12.00pm UK time Monday - Friday
**Please allow 3-5 days for collection. We will notify you on the day your order is available to pick up via the email address provided at the time of you rorder. Collect in store orders will be held at the Store for seven days.


INTERNATIONAL DELIVERY TIMES & COSTS


If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Amaia Clothing to apply additional courier or postal charges to your account.

Free shipping on orders above £150.

IMPORTANT INFORMATION

  • We will dispatch your order within 48hours  after it has been placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.
  • Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

TAXES & DUTIES

All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Amaia Clothing Ltd.

RETURNS

United Kingdom

FREE Returns from  the UK

We are really pleased to offer free returns within the UK only

Should you wish to return/exchange an order, you must notify us within 14 days of receiving the order by email to customerservice@amaiakids.co.uk quoting your name an order number. Clearly explain why you would like to return/exchange your item(s).. Please keep your Proof of Purchase safe until your refund has been dealt with.

Europe, USA and Rest of the World

Please note that international customers will be responsible for all postage costs when returning items.

Please send returned items via “signed for” to:
Amaia, Returns department, 14 Cale street, London SW3 3QU


HAIR ACCESSORIES

Due to hygiene reasons we are unable to offer a refund and/or exchange on ALL hair accessories

*Please see Terms and Conditions for absolute requirements.