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Delivery & Returns Information

Please see below details of our delivery and returns information



   Collect from store    FREE  2 - 3 working days
   Standard delivery (DPD)    £3.50  3 - 6 working days
   Express delivery (DHL)    £7.00  1 - 2 working days via DHL
   Standard Delivery on orders £300 or more    FREE  5 - 10 working days
   Standard delivery (DPD)    €9  5 - 10 working days
   Express delivery (DHL)    €15  2 -4 working days via DHL
   Standard Delivery on orders £300 or more    FREE  5 - 10 working days
   Standard delivery (DPD)    $15  5 - 10 working days
   Express delivery (DHL)    $25  2 -4 working days via DHL
   Standard Delivery on orders £300 or more    FREE 5 - 10 working days
   Standard delivery    $16 5 - 10 working days
   Express delivery (DHL)    $30 2 - 4 working days via DHL

Free - Collect from London store**( Monday - Sunday)

*Orders must be placed by 12.00pm UK time Monday - Friday
**Please allow 2-3 days for collection. We will notify you on the day your order is available to pick up via the email address provided at the time of you rorder. Collect in store orders will be held at the Store for seven days.


If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Amaia Clothing to apply additional courier or postal charges to your account.


  • We will dispatch your order within 48hours  after it has been placed, subject to payment and stock availability. If for any reason an item is out of stock we will contact you as soon as possible.
  • Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
  • Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.


All orders are shipped DDU [Delivery Duty Unpaid]. Product prices displayed are exclusive of all taxes and duties. As the recipient, Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not Amaia Clothing Ltd.


United Kingdom

Should you wish to return/exchange an order, you must notify us within 14 days of receiving the order by email to quoting your name an order number. Clearly explain why you would like to return/exchange your item(s).. Please keep your Proof of Purchase safe until your refund has been dealt with.

Europe, USA and Rest of the World

Please note that international customers will be responsible for all postage costs when returning items.

If you are returning an order from outside the EU please ensure the package is clearly marked with 'BRITISH RETURNED GOODS

Please send returned items via “signed for” to:
Amaia, Returns department, 14 Cale Street, London SW3 3QU


Due to hygiene reasons, we are unable to offer a refund and/or exchange on ALL hair accessories

*Please see Terms and Conditions for absolute requirements.